What it does
Every call is answered.
It picks up in your business’s name, asks what broke, takes the address, and offers a time out of your own week. You read the whole thing later, in your own time.
What it does, one screen at a time.
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Tuesday, 1:58 PM
It answers, and it writes it down.
A water heater that bangs when the hot tap runs. It takes the name, the address and the words the customer used, then reads the phone number back before the call ends. This caller corrected a digit — 3311 was wrong, 3318 was right — and both versions stayed on the record.
1 minute 42 seconds, and there is a job on Thursday at 9:00.
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The same day, 9 calls
It knows which calls are not work.
A car-warranty script gets 31 seconds and a hang-up. Somebody asking for a dentist gets 12 seconds. A water heater in Newburgh is 31 miles out, so it is written down as too far rather than booked and cancelled later.
Nine calls, one word on each of them, and 2 that actually need you.
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Next morning, 7:02 AM
The night is 2 lines when you wake up.
Overnight — 2 calls, 1 booked, and a quote added for 5:30 today. That is the whole report. The 11:48 call is already an appointment with an address on it; the other one is a message with a number to ring back.
Nobody has to listen to anything to find that out.
What it does not do.
The list a salesman would leave out.
It doesn’t pretend to be you.
It opens with your business’s name and its own — “Alvarez Plumbing, this is Etta” — and it says it is not you when a caller asks. The transcript shows exactly what it said.
It doesn’t quote a price.
A price question is written down and the caller is told you will ring back with a number. It never invents one, and it never guesses at a range.
It doesn’t diagnose.
It asks what is happening and repeats it back. It does not tell a customer what is wrong with their boiler, and it does not tell them what it will cost to fix.
It doesn’t hide that the call is recorded.
The first sentence of the call says so. If the caller objects, it tells them plainly that the recording can’t be switched off, and offers them a call back from you instead.
It doesn’t take your calls away.
It only answers what you send it — after 4 rings, when your line is busy, or all of it. That is one setting, and you change it in the app.
Questions about answering.
Will customers know they’re talking to a machine?
It opens every call by saying it’s an assistant for the business, then asks how it can help. No pretending to be you.
What actually gets written down after a call?
The caller’s own words: the job, the address, the callback number. You can read it before you call anyone back.
Does it record my customers without telling them?
No, with one exception. It tells every caller the line is recorded before it says anything else, then writes down what they actually said. When somebody is in danger, the safety instruction comes first, the disclosure is skipped, and the call is still recorded.
Call it yourself.
The number is the same line that answers for a working plumber. Ask it for a Thursday morning and listen to what it does with you. Hang up whenever you like.