What it does
The client is told before they have to ring you.
One tap on the job, roughly how late you are, and the new arrival time goes out with a link that shows the client where you are. This is the part the company is named after.
What it does, one screen at a time.
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3:15 PM
One tap, and the client has the new time.
Pick roughly how late you are — 25 minutes — and the whole text is printed on the screen before it sends. Not a template and a list of variables: the actual characters, with the link in them.
The new time leads the message, because it is the only fact a person waiting in a house actually wants. 3:30 plus the 25 you picked is 3:55, and nothing was added to it.
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3:16 PM
The 3 people behind them move once.
A job that runs 25 minutes over pushes the rest of the day. Every new time is worked out at once and shown as a list — Angela 3:55, Pete 5:10, Nadia 5:55 — with the old time kept beside the new one rather than crossed out, because the visit is not cancelled, it moved.
Nadia is on a landline, so she cannot be texted. Her row gives you the number to ring instead of pretending it worked.
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3:15 PM, the client’s phone
This is what the client sees.
Two messages, both from a name the client recognises, both with a plain hyphen and no fancy punctuation — one non-standard character triples what a text costs to send.
The link opens one page: your new arrival time and where the van is. There is nothing to install and nothing to sign in to, and the page stops working when the job is done.
What it does not do.
The list a salesman would leave out.
It doesn’t guess how late you are.
If the phone cannot read a route, it asks you for a number instead of inventing one, and the screen says which of the two it used.
It doesn’t send anything you have not read.
The exact characters are on the screen before the send, every time, including when 3 of them go out together.
It doesn’t reach a landline.
Some customers cannot be texted at all. Those rows say so and hand you the number, rather than reporting a message that never left.
It doesn’t leave the link live.
The page stops working when the job is finished. While it is live it shows where the van is, and nothing else about you.
It doesn’t move anybody quietly.
The people behind the client keep their times until you choose to move them, and the receipt afterwards counts only the texts that actually left.
Questions about the texts.
If I’m running behind, does everyone after the client get bumped too?
Yes, once. Their times shift to match the delay and each person gets one text, not a flood of updates as the day slides.
Do I have to text the client myself?
No. One tap sends the client the new arrival time and a link to track you. You don’t type a word.
What if I forget to tap it and just show up on time anyway?
Nothing happens. It never sends a text on its own — no tap, no message, ever.
Call it yourself.
Book a time with it and you will get the confirmation text on your own phone, with the address read back to you. That is the same machinery as the 3:55.