What it does
You can check what it heard.
It reads the number and the address back before the call ends. When the customer corrects it, the correction wins — and the version it heard first stays underneath, where you can see it.
What it does, one screen at a time.
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1:58 PM
It read the number back. His correction won.
“Eight four five, two zero zero, three three one one.” — “It’s three three one eight. Not eleven.” The record now says (845) 200-3318, and directly under it, in smaller type, sits the number it first heard.
Every fact on the screen carries a sentence saying where it came from: his words, or a correction he made, or a flag that nobody has confirmed the address yet. There is no score and no confidence percentage, because neither of those is checkable.
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The whole Tuesday
Nine calls, in order, with a word on each.
Booked, urgent, price, message, too far, spam, misdial, regular, not us. One word per row, so the day reads in about 4 seconds, and a line across the list shows where you stopped reading last time.
Every row opens into the call it came from. Nothing is a summary of something you cannot then go and read.
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The client’s phone, the same day
And what your customer saw.
The log holds the client’s side too: the confirmation that opened with their address, their reply, the 3:15 message with the new arrival time, and the link they tapped. Every character of it, as it landed.
If the client says they were never told, this is the screen that settles it.
What it does not do.
The list a salesman would leave out.
It doesn’t summarise instead of showing you.
The transcript is what was said. Where the app writes a sentence about a call, that sentence is a count or a quote, never a paraphrase you cannot check.
It doesn’t hide a mistake.
When it corrects itself, both versions stay — what it heard, and what it settled on — and the row says which is which.
It doesn’t translate.
A call in Spanish is written in Spanish. Turning it into English would be a second thing it could get wrong, on top of the first.
It doesn’t claim a fact it was not given.
An address nobody has confirmed says so on the job. A call it has not classified yet says “no outcome yet” rather than picking one.
It doesn’t delete your history at 90 days.
While the account is open, the water heater you fixed in March is still there in November. The 90 days is a clock that starts after an account is closed.
Questions about the log.
Can I actually see what was said on a call, or do I just get a summary?
You get the full log: what it heard, what it corrected, and what the customer saw on their screen, for every call.
What happens if it mishears an address?
It reads the address back on the call to check it, then logs both what it heard first and the corrected version.
Does it fix mistakes without me knowing they happened?
No. Every correction stays in the log next to the original, so you can see exactly what changed and why.
Call it yourself.
Give it a number with a digit wrong and then correct it, the way a customer would. That is the whole argument on this page, and it takes about a minute to test.